Preston Telephone Company

 

 

 

Services
Computer Sales & Service
Customer Service
 


Frequently Asked Questions

  1. I would like to add a new service, but I'm not sure how much more it will cost me?
  2. Do I still have to pay for dial-up Internet when I switch to DSL?
  3. I signed up for a new service, why is my next bill so high?
  4. Can I have my phone bill deducted from my bank account?
  5. Is there a way for me to look-up a phone number on my long distance bill to find out who it belongs to?
  6. If I call an PTC technician to make a repair in my house, will I be charged?
  7. How do I reach your office after hours?
  8. When do you publish your next phone directory?

1. I would like to add a new service, but I'm not sure how much more it will cost me?
A: As a complimentary service to our customers, we will perform a cost comparison on your account. If you're thinking about getting a new service, like iNetplus DSL, we will calculate the difference in cost and present it to you in an easy-to-read format showing what you currently spend versus the cost with the new service. Just e-mail markak@prestontel.com for details.

2. Do I still have to pay for dial-up Internet when I switch to DSL?
A: No. Your cost to access the Internet is included in the charge for DSL service. So, when deciding if DSL is right for you, remember that you won't be paying for dial-up access anymore. The best thing about DSL is that it only takes one phone line and you can surf the 'Net and talk on the phone at the same time. And, not to mention, your connection to the Web is much faster.

3. I signed up for a new service, why is my next bill so high?
A: Bills are sent at the first of the month and cover services received during that month. Customers who install a new service mid-month will be charged for a partial month of service. For example, if you sign up for Internet in mid August you will not receive your first bill until Sept 1. Therefore, you will be billed for a partial month of service in August and all of September. Please contact our office if you have questions.

4. Can I have my phone bill deducted from my bank account?
A: PTC offers automatic bank deductions from your checking and savings account. We also accept one-time and recurring credit card payments.

5. Is there a way for me to look-up a phone number on my long distance bill to find out who it belongs to?
A: Check out the reverse look-up feature at 411.com. All you have to do is enter the phone number and the look-up engine will tell you who the number belongs to. 411.com is not perfect, but usually if the number is listed in a phone book, it will work.

6. If I call an PTC technician to make a repair in my house, will I be charged?

A: Most phone troubles inside your home are usually due to faulty wiring or defective jacks or outlets. Maintenance of inside wiring is the responsibility of the customer; therefore you will be billed if a technician makes a visit. If the trouble is generally from the station protector back to the office, you are not charged.

7. How do I reach your office after hours?
A: Our office is open from 8 am to noon and 1 to 5 pm Monday through Friday. After hours you may leave a voicemail.

8. When do you publish your next phone directory?
A: The Eastern Iowa Regional Telephone Directory, PTC’s official directory, will be mailed to all customers in late September. If you do not receive a directory, please contact our office.

   
 

Preston Telephone Company
111 N. Anna St.
Preston, IA 52069

Toll Free: 866-689-9878
Local: 563-689-3811
Fax: 563-689-3716
E-mail: markak@prestontel.com

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