Preston Telephone Company

 

 

 

Services
Computer Sales & Service
Customer Service
 

Frequently Asked Questions

  1. I would like to add a new service, but I'm not sure how much more it will cost me?
  2. I signed up for a new service, why is my next bill so high?
  3. Can I have my phone bill deducted from my bank account?
  4. Is there a way for me to look-up a phone number on my long distance bill to find out who it belongs to?
  5. If I call an PTC technician to make a repair in my house, will I be charged?
  6. How do I reach your office after hours?
  7. When do you publish your next phone directory?

1. I would like to add a new service, but I'm not sure how much more it will cost me?
A: As a complimentary service to our customers, we will perform a cost comparison on your account. If you're thinking about getting a new service, like iNetplus DSL, we will calculate the difference in cost and present it to you in an easy-to-read format showing what you currently spend versus the cost with the new service. Just e-mail markak@prestontel.com for details.

2. I signed up for a new service, why is my next bill so high?
A: Bills are sent the first of each month and charge the services for that month in advance. Customers who install during a month may not be billed until the next regular billing. The first bill may appear large because it will include monthly charges for the current month when service began plus the normal advance charges for the next billing month. For example, if you begin service in mid-August, your September 1 billing may include the charges for the remainder of August plus the charges for September normally billed in advance on the September 1 bill.

3. Can I have my phone bill deducted from my bank account?
A: PTC offers automatic bank deductions from your checking and savings account. We also accept one-time and recurring credit card payments.

4. Is there a way for me to look-up a phone number on my long distance bill to find out who it belongs to?
A: Check out the reverse look-up feature at 411.com. All you have to do is enter the phone number and the look-up engine will tell you who the number belongs to. 411.com is not perfect, but usually if the number is listed in a phone book, it will work.

5. If I call a PTC technician to make a repair in my house, will I be charged?

A: Most service problems inside the home are caused by customer-owned equipment or wiring. That equipment is your responsibility and there may be a charge if you ask us to repair it. The Station Protector or Optical Fiber Terminal mounted outside, or sometimes in the basement, is our responsibility and there be be no charges for the repair. If you are a television customer, some of the equipment may be leased from us and is our responsibility at no charge to you.

6. How do I reach your office after hours?
A: Our office is open from 8 am to noon and 1 to 5 pm Monday through Friday. After hours you can leave a message on 563-689-3811 or toll free at 1-866-689-9878.

7. When do you publish your next phone directory?
A: The Eastern Iowa Regional Telephone Directory, PTC’s official directory, will be mailed to all customers in late September. If you do not receive a directory, please contact our office.

   
 

Preston Telephone Company
111 N. Anna St.
Preston, IA 52069

Toll Free: 866-689-9878
Local: 563-689-3811
Fax: 563-689-3716
E-mail: markak@prestontel.com

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